Policies

Policies

1. Terms & Conditions
2. Privacy Policy
3. Shipping Policy
4. Returns & Refund Policy
5. Warranty Policy
6. Payment Policy

1. TERMS & CONDITIONS

Last updated: 08/10/2026

These Terms and Conditions apply to all purchases made through the website www.dennisluxejewellery.com operated by Dennis Luxe Jewellery Trading L.L.C, a limited liability company registered in Dubai, United Arab Emirates.

Dennis Luxe Jewellery Trading L.L.C, hereafter referred to as “Dennis Luxe Jewellery”.

Company details:

Dennis Luxe Jewellery Trading L.L.C
Trade License: 1496084
TRN/VAT: 104989704200003
Business Bay, Dubai, United Arab Emirates
Email: info@dennisluxejewellery.com

By purchasing from Dennis Luxe Jewellery, the customer acknowledges and agrees to these Terms and Conditions.

Product Authenticity

All jewellery sold by Dennis Luxe Jewellery is:

• Handcrafted in the UAE
• Made from genuine gold or 925 sterling silver, with diamonds and stones as described on each product page
• Carefully selected and inspected by our experts
• Delivered with certification where applicable (IGI or equivalent). Each piece is crafted with the highest standards of quality and craftsmanship.
• Due to the handcrafted nature of our jewellery, slight variations may occur and are considered part of the uniqueness of the piece.
• Gold weight may vary depending on the selected size or custom resizing.

Sales Policy

These policies constitute the official sales policy of Dennis Luxe Jewellery Trading L.L.C and are published in accordance with the consumer protection regulations of the United Arab Emirates.

Reservation, Resizing & Deposit Policy

When a customer reserves a jewellery piece during a fair, pop-up event, in-person appointment or directly with Dennis Luxe Jewellery, requests resizing, customization or other modifications, or requests Dennis Luxe Jewellery to secure, source or reserve a specific diamond, gemstone, precious metal, material or other component for their jewellery piece, a pre-payment or deposit may be required before any work begins or any such item is secured, sourced or reserved.

Dennis Luxe Jewellery generally works with a 50% pre-payment, with the remaining 50% due once the piece is completed and before delivery, shipment or collection, unless otherwise agreed in writing.

Before any deposit or pre-payment is requested, the customer and Dennis Luxe Jewellery will agree on the jewellery piece to be created or modified, including the design and relevant specifications, such as the selected diamond, gemstone, precious metal, materials, sizing or other components, as applicable.

The customer will be given the opportunity to review and confirm these choices before making the deposit or pre-payment.

Payment of the deposit or pre-payment constitutes the customer’s confirmation and acceptance of the agreed design, specifications, selected materials and/or specifically selected diamond, gemstone or other component, and authorizes Dennis Luxe Jewellery to proceed on that basis.

Once this confirmation and payment have been received, Dennis Luxe Jewellery may secure, source, reserve or purchase the agreed diamond, gemstone, precious metal, materials or other components and may commence the preparation, resizing, customization or production of the jewellery piece.

Where a deposit is paid specifically to secure, source or reserve a particular diamond, gemstone, precious metal, material or other component, that deposit is specifically allocated to that item and the related order.

If the customer subsequently changes their mind regarding the agreed design, specifications, materials, diamond, gemstone or other components, this does not make the deposit or pre-payment refundable. A deposit paid for a specifically selected diamond, gemstone, material or other component is non-refundable once Dennis Luxe Jewellery has secured, sourced, reserved or purchased that item on the customer’s behalf. A 50% pre-payment is likewise non-refundable once Dennis Luxe Jewellery has proceeded on the basis of the customer’s confirmed design, specifications and order, to the extent permitted by applicable law.

Dennis Luxe Jewellery may, at its discretion, work with the customer to explore whether changes to the agreed design or specifications are still reasonably possible. Any such accommodation does not create an entitlement to a refund, credit, substitution or transfer of the original deposit or pre-payment.

A deposit or pre-payment made for a specific diamond, gemstone, material, component or agreed jewellery piece does not constitute general credit or store credit and cannot automatically be transferred or applied to another diamond, gemstone, jewellery piece, product or future order. Any exception or alternative arrangement must be expressly agreed in writing by Dennis Luxe Jewellery.

Where an estimated date or timeframe for proceeding with the creation, modification or completion of the jewellery has been agreed and the customer does not proceed within that agreed timeframe, the customer will have an additional period of 60 calendar days from the agreed commencement date to provide the necessary instructions or confirmation to proceed.

If the customer fails to proceed or provide the required instructions within this 60-day period, Dennis Luxe Jewellery will no longer be required to reserve the originally selected diamond, gemstone, precious metal, material or other component, nor the original design, quotation, pricing or production availability.

Where the customer elects not to proceed with the order, or fails to proceed within the above 60-day period, the applicable deposit or pre-payment shall remain non-refundable and may be retained or forfeited, to the extent permitted by applicable law.

Any request to proceed after this 60-day period may be treated as a new order and will be subject to current diamond, gemstone and material availability, current pricing and current production availability.

Once the piece is completed, the customer will be notified that the order is ready. Dennis Luxe Jewellery will arrange shipment or delivery where applicable. Where additional information or action from the customer is required - including payment of an outstanding balance, provision of a valid delivery address or arrangement of collection - the customer must respond within 30 days from the date of notification.

Dennis Luxe Jewellery will make reasonable attempts to contact the customer using the contact details provided. If the customer fails to respond or provide the required information or payment within this 30-day period, Dennis Luxe Jewellery reserves the right to consider the order abandoned.

For orders involving a pre-payment or deposit, Dennis Luxe Jewellery may retain amounts already paid to cover the materials, craftsmanship, production and other costs incurred, to the extent permitted by applicable law.

By placing a reservation, confirming a design or specification, requesting resizing or customization, requesting Dennis Luxe Jewellery to secure, source or reserve a specific diamond, gemstone, precious metal, material or other component, or making a pre-payment or deposit, the customer acknowledges and agrees to these terms.

Promotions & Discount Codes

Multiple promotions cannot be combined. Discount codes are not valid on products that are already discounted or included in a promotional offer.

Should a discount code be applied to a discounted product due to a website or technical error, Dennis Luxe Jewellery reserves the right to reject the order or amend the pricing accordingly prior to fulfilment.

Right to Refuse Service

Dennis Luxe Jewellery reserves the right to refuse any order or service in cases including but not limited to:

• Fraud suspicion
• Abuse of return policy
• Attempts to return used jewellery
• Payment disputes

Order Cancellation

Dennis Luxe Jewellery reserves the right to cancel or refuse any order in the event of pricing errors, technical issues, inventory inaccuracies, or suspected fraudulent activity. In such cases, the customer will be notified and a full refund will be issued.

Order Verification

Dennis Luxe Jewellery reserves the right to request additional identity or payment verification for high-value orders before shipment.

Limitation of Liability

Dennis Luxe Jewellery shall not be liable for:

• Indirect or consequential damages
• Delays caused by courier or customs
• Loss after delivery confirmation

To the extent permitted by applicable law, Dennis Luxe Jewellery's liability shall be limited to the purchase price of the relevant product.

Force Majeure

Dennis Luxe Jewellery shall not be held liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to natural disasters, transportation disruptions, customs delays, governmental actions, strikes, or other unforeseen circumstances.

Intellectual Property

All designs, images, product names, branding, website content, software, digital tools, and website functionality made available on this website are the intellectual property of Dennis Luxe Jewellery.

These materials mentioned above may not be reproduced, copied, distributed, modified, or used for commercial purposes without prior written permission from Dennis Luxe Jewellery.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates and the regulations of the Emirate of Dubai.

Any disputes shall be subject to the jurisdiction of the courts of Dubai.

Age Requirement

By placing an order on this website, the customer confirms that they are at least 18 years old or have obtained the consent of a parent or legal guardian. Dennis Luxe Jewellery reserves the right to cancel any order if it reasonably believes that the purchase has been made by a minor without appropriate consent.

Consumer Rights

Nothing in these policies limits the rights granted to consumers under the applicable consumer protection laws of the United Arab Emirates.

2. PRIVACY POLICY

Safeguarding your privacy with timeless elegance.

Dennis Luxe Jewellery respects your privacy and is committed to protecting your personal data.

Data Collection

We collect only essential information necessary to provide our services, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order information

Use of Information

Your data is used to:

• Process orders
• Provide customer support
• Improve our services
• Communicate with customers
• Marketing communications
• Prevent fraud
• Comply with applicable laws, regulations, and lawful requests from government or regulatory authorities in accordance with the laws of the United Arab Emirates

Payment Security

All payments are processed securely through Shopify’s payment methods.

Dennis Luxe Jewellery does not store credit card details.

Confidentiality

We treat all personal data with strict confidentiality and apply appropriate security measures.

Third-Party Disclosure

We may share limited data with trusted third parties including:

• Shopify / Payment Providers (payment processing)
• Shipping providers
• Website hosting providers
• Advertising and analytics partners, such as Meta (Facebook and Instagram), to measure and improve our advertising

We may also disclose personal information when required to do so by applicable laws or regulations, or in response to lawful requests from government or regulatory authorities in accordance with the laws of the United Arab Emirates.

We do not sell your personal information for money.

Cookies

This website may be using cookies to improve user experience and analyse website traffic.

Cookies may be used for:

• Website functionality
• Analytics
• Security
• Advertising and measurement

Users may disable cookies through browser settings.

Data Retention

We retain personal data only for as long as necessary to fulfil transactions or comply with legal obligations.

User Rights

Users may request:

• Access to personal data
• Correction of information
• Deletion of personal data

Policy Updates

This policy may be updated periodically.

Contact

For privacy concerns: info@dennisluxejewellery.com

3. SHIPPING POLICY

We offer complimentary worldwide shipping.

Estimated delivery times for our Satins:

UAE: 1–5 business days
International: 3–10 business days depending on destination.

Delivery times are estimates only and may vary depending on courier services, customs clearance, location, public holidays, or other circumstances beyond our control.

Important:

• All shipments are insured until delivery
• A signature may be required for high-value orders
• Dennis Luxe Jewellery provides complimentary worldwide shipping

International Duties & Taxes (not applicable for orders within the UAE)

Complimentary worldwide shipping does not include applicable import duties, taxes, customs charges or other local fees. Please refer to our Payment Policy - Prices, Taxes & Duties section for full details.

Custom-Made Jewellery

For jewellery pieces displayed on our website, these are all made to order. As these items must be newly produced, additional production time may be required.

Such orders are treated as custom-made orders. Estimated production and delivery timelines are as follows:

• UAE & International: 1–2 weeks (depending on destination)

Please note that these timelines are provided as estimates and may vary depending on production requirements and shipping conditions.

Dennis Luxe Jewellery will provide updates and confirm delivery timing through the customer’s preferred contact method.

Product Availability

All our pieces are made to order. In the rare event that we are unable to produce an ordered piece due to unforeseen circumstances, Dennis Luxe Jewellery reserves the right to:

• Inform the customer of the revised estimated delivery timeframe

The customer will then have the option to:

• Confirm the order with the updated delivery timeline, or
• Cancel the order and receive a full refund

Dennis Luxe Jewellery will always communicate such situations with the customer as soon as possible.

Shipping Information

Customers are responsible for providing complete and accurate shipping information. Dennis Luxe Jewellery is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

Transfer of Risk

Responsibility for the product transfers to the customer once the shipment has been successfully delivered to the delivery address provided by the customer.

Delivery Inspection

Customers are encouraged to inspect the package upon delivery and report any visible damage or discrepancies within 24 hours of receipt.

4. RETURNS & REFUND POLICY

Due to the exclusive and high-value nature of our made-to-order jewellery, our return policy is limited.

Customers are encouraged to inspect the package upon delivery and report any visible damage or discrepancies within 24 hours of receipt.

Customers must then submit a return request within 48 hours after delivery by contacting Dennis Luxe Jewellery at info@dennisluxejewellery.com. Customers must clearly indicate that the message concerns a return request, including the Invoice/Order number.

Return requests submitted after this period will not be accepted.

Returns must be approved by Dennis Luxe Jewellery before any item is shipped back. Items returned without prior authorization may be refused.

Once the return has been approved, the item must be shipped within 3 business days.

Return Conditions

To be eligible for a return:

• Item must be unused and unworn
• Item must be returned in original packaging
• All certificates and documentation must be included
• The security seal must remain intact
• The item must show no signs of wear, damage, or alteration

If these conditions are not met, the return will be refused.

Non-Returnable Items

The following items cannot be returned:

• Custom-made jewellery
• Personalized jewellery (engraving or special sizing)
• Modified items
• Items purchased during private sales, exhibitions, or special events
  

For custom-made, personalized or modified jewellery, the design, specifications and applicable materials or components are agreed with the customer before the relevant deposit or pre-payment is made. Payment of the deposit or pre-payment constitutes the customer’s confirmation and acceptance of these agreed choices and authorizes Dennis Luxe Jewellery to proceed accordingly.

Any deposit or pre-payment made in connection with a custom-made, personalized or modified piece, including a deposit made specifically to secure, source or reserve a diamond, gemstone, precious metal, material or other component, is subject to the applicable terms set out in our Reservation, Resizing & Deposit Policy and Payment Policy.

Where a specific diamond, gemstone, precious metal, material or other component has been secured, sourced, reserved or purchased specifically for the customer following their confirmation and payment, the applicable deposit is non-refundable. A 50% pre-payment is likewise non-refundable once Dennis Luxe Jewellery has proceeded on the basis of the customer’s confirmed design, specifications and order, to the extent permitted by applicable law.

A subsequent change of mind by the customer does not create an entitlement to a refund of the applicable deposit or pre-payment.

A deposit or pre-payment made for a specific diamond, gemstone, material, component or agreed jewellery piece does not constitute general credit or store credit and cannot automatically be transferred or applied to another diamond, gemstone, jewellery piece, product or future order. Any exception, substitution or alternative arrangement must be expressly agreed by Dennis Luxe Jewellery.

Although these items are non-returnable, customer satisfaction remains important to us. If you are not fully satisfied with your piece, we encourage you to contact us.

Where possible and appropriate, Dennis Luxe Jewellery will work with you to explore suitable solutions, such as resizing, adjustments or modifications to the piece, with the aim of ensuring you are happy with your jewellery.

Any proposed adjustments or modifications will be assessed individually and may be subject to additional costs depending on the requested changes.

Return Shipping

Once a return request has been reviewed and approved by Dennis Luxe Jewellery, we will contact the customer directly with the applicable return procedure and further instructions.

As each return may require different handling depending on the item, order value and customer location, return arrangements will be communicated individually.

Customers should not return or ship any item before receiving return instructions from Dennis Luxe Jewellery. Returns sent without prior approval or without following the provided instructions may not be accepted.

The customer is responsible for following the return instructions provided by Dennis Luxe Jewellery to ensure the jewellery is returned safely and securely.

Damage or Defect Claims

Returns due to damage, defects, or incorrect items will only be accepted if the issue occurred prior to delivery and is reported within the specified inspection period mentioned in our Shipping Policy.

Dennis Luxe Jewellery reserves the right to refuse claims where the damage appears to have occurred after delivery or through misuse, improper handling, or normal wear.

Inspection and Verification

All returned items will undergo strict inspection and verification upon receipt.

Dennis Luxe Jewellery reserves the right to refuse claims if the item shows signs of:

• intentional damage
• misuse
• alteration
• wear or use beyond normal inspection

Evidence Requirement

Customers may be required to provide clear photographic evidence of the damage, including the product, packaging condition, and shipping box before a return is approved.

Replacement Policy

If a claim is approved and the item is confirmed to be damaged, defective, or incorrect upon inspection, Dennis Luxe Jewellery will arrange a replacement of the item.

Replacement items will only be shipped after the original item has been returned and successfully inspected by Dennis Luxe Jewellery.

As replacement items may require new production or craftsmanship, the delivery timeframe for the replacement product may differ from the original delivery estimate. The customer will be informed of the updated production and delivery timeline.

Refunds will generally not be issued for approved damage or defect claims where a replacement or suitable resolution can be provided. A refund may be offered if Dennis Luxe Jewellery is unable to provide a replacement or if, based on the circumstances of the individual case, Dennis Luxe Jewellery determines that a refund is the most appropriate resolution.

Fraudulent Claims

Dennis Luxe Jewellery reserves the right to refuse replacements in cases where a claim is determined to be fraudulent or abusive of the return policy.

Refund Processing

Refunds will only be processed after the returned item has been received and successfully inspected by Dennis Luxe Jewellery to verify that all return conditions have been met.

If the return and refund is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, but refunds are typically processed within 7–14 business days after the returned item has been inspected and approved.

Refused delivery / unpaid customs

If an international shipment is refused, unclaimed or returned due to the customer’s failure or refusal to pay applicable import duties, taxes, customs charges or other fees, all resulting costs - including return shipping, customs charges, storage fees and any other related expenses - remain the responsibility of the customer.

In the exceptional event that the customer is eligible for and granted a refund, any such costs incurred by Dennis Luxe Jewellery will be deducted from the refundable amount. If no refund is applicable, or if the costs exceed any refundable amount, Dennis Luxe Jewellery reserves the right to invoice the customer for the outstanding costs incurred.

5. WARRANTY POLICY

Dennis Luxe Jewellery provides a life long craftsmanship warranty from the date of purchase covering manufacturing defects.

The warranty does not cover:

• Normal wear and tear
• Accidental damage
• Improper handling
• Loss of stones due to impact
• Third-party repairs

Warranty Claims

To make a warranty claim, customers must contact Dennis Luxe Jewellery with proof of purchase and details of the issue. The piece may be required to undergo inspection before a warranty claim can be approved. Where a manufacturing defect is confirmed, Dennis Luxe Jewellery will determine the appropriate repair, replacement or other suitable resolution.

6. PAYMENT POLICY

We accept all payment methods made available through Shopify Checkout. Available payment options may vary depending on the customer’s location, device, and the payment methods supported at the time of purchase.

(Custom) Orders & Deposits

For custom-made jewellery arranged in person or directly with Dennis Luxe Jewellery, a 50% pre-payment may be required before production begins. Unless otherwise agreed in writing, the remaining 50% balance must be paid once the piece is completed and before delivery, collection or shipment.

For custom-made jewellery ordered through our website, full payment is required at checkout before production begins.

Production will only commence once the required pre-payment or full payment, depending on the order method, has been successfully received.

A deposit may also be required where the customer requests Dennis Luxe Jewellery to secure, source or reserve a specific diamond, gemstone, precious metal, material or other component intended to be used in their jewellery piece.

Before a deposit or pre-payment is requested, the customer and Dennis Luxe Jewellery will agree on the relevant jewellery piece, design and specifications, including the selected diamond, gemstone, precious metal, materials or other components, as applicable.

The customer will be given the opportunity to review and confirm these choices before payment. Payment of the deposit or pre-payment constitutes the customer’s confirmation and acceptance of the agreed design, specifications, selected materials and/or specifically selected diamond, gemstone or other component and authorizes Dennis Luxe Jewellery to proceed on that basis.

Following receipt of this confirmation and payment, Dennis Luxe Jewellery may secure, source, reserve or purchase the agreed diamond, gemstone, precious metal, materials or other components and may commence preparation, customization or production.

Where a deposit is paid specifically for a particular diamond, gemstone, precious metal, material or other component, the deposit is specifically allocated to that item and the related order. Once Dennis Luxe Jewellery has secured, sourced, reserved or purchased the item on the basis of the customer’s confirmation, the deposit is non-refundable.

Where a 50% pre-payment has been made following confirmation of the agreed jewellery piece, design and specifications, the pre-payment is non-refundable once Dennis Luxe Jewellery has proceeded on the basis of that confirmation, including by sourcing or allocating materials, commencing preparation, customization or production, or otherwise incurring costs in connection with the order, to the extent permitted by applicable law.

A subsequent change of mind regarding the agreed design, specifications, diamond, gemstone, materials or other components does not make the applicable deposit or pre-payment refundable.

Dennis Luxe Jewellery may, at its discretion, work with the customer to determine whether reasonable changes to the agreed design or specifications are still possible. Any such accommodation does not create an entitlement to a refund, credit, substitution or transfer.

A deposit or pre-payment made for a specific diamond, gemstone, material, component or agreed jewellery piece does not constitute general credit or store credit and cannot automatically be transferred or applied to another diamond, gemstone, jewellery piece, product or future order. Any exception, substitution or reallocation must be expressly agreed in writing by Dennis Luxe Jewellery.

Where an estimated date or timeframe for proceeding with the order has been agreed and the customer does not proceed within that timeframe, the customer will have an additional period of 60 calendar days from the agreed commencement date to provide the necessary instructions or confirmation to proceed.

If the customer elects not to proceed, or fails to provide the necessary instructions or confirmation within this 60-day period, Dennis Luxe Jewellery will no longer be required to reserve the originally selected diamond, gemstone, precious metal, material or other component, nor the original design, quotation, pricing or production availability.

The applicable deposit or pre-payment shall remain non-refundable and may be retained or forfeited in such circumstances, to the extent permitted by applicable law.

Any request to proceed after the 60-day period may be treated as a new order and will be subject to current diamond, gemstone and material availability, current pricing and current production availability.

Unresponsive Customers & Completed Orders

Once a custom-made piece is completed and ready for delivery, shipment or collection, the customer will be notified.

For orders with an outstanding balance, the remaining amount must be paid before the piece can be delivered, shipped or collected.

Dennis Luxe Jewellery will make reasonable attempts to contact the customer using the contact details provided. If the customer fails to respond within 30 days after being notified that the piece is ready, including where payment, delivery information, a valid shipping address or collection arrangements are still required, Dennis Luxe Jewellery reserves the right to consider the order abandoned.

In such cases, any pre-payment or deposit already paid will be retained to cover the materials, craftsmanship, production and other costs incurred in creating the piece, to the extent permitted by applicable law.

For orders that have already been paid in full, the same 30-day response period applies where Dennis Luxe Jewellery requires information or action from the customer in order to complete delivery, shipment or collection.

Currency

Prices are shown and charged in your local currency where available, converted from AED at the current exchange rate, so they may vary slightly from day to day. Any additional fees charged by your bank or payment provider remain the responsibility of the customer.

Promotions & Discount Policy

Promotion codes are valid for one-time use per order only. In the event that multiple codes are successfully applied due to a technical or system error, Dennis Luxe Jewellery reserves the right to cancel the order or request an adjusted payment before processing.

Prices, Taxes and Duties

United Arab Emirates:

For orders delivered within the United Arab Emirates, the applicable 5% UAE Value Added Tax (VAT) is applied in accordance with UAE tax regulations. No additional import duties or taxes apply; all applicable charges are included in the final sales price shown at checkout, and therefore covered by Dennis Luxe Jewellery.

International Orders:

Dennis Luxe Jewellery offers free worldwide shipping.

Depending on the destination country and local customs regulations, duties and taxes may apply. As Dennis Luxe Jewellery is based in the UAE and currently does not operate through foreign establishments, any applicable import duties and taxes are the responsibility of the customer.

During checkout, Shopify will calculate the estimated duties and taxes applicable to your destination country.

Depending on the destination, applicable duties and taxes may either be collected at checkout or charged upon delivery by the relevant customs authority or shipping carrier.

If these charges are collected at checkout, they will be clearly indicated and paid to Dennis Luxe Jewellery, who will arrange payment to the relevant authorities or shipping providers on your behalf. Any duties or taxes not collected at checkout remain the responsibility of the customer.

Please note: Import duties and tax rates vary by country and are determined by local regulations.

The customer remains responsible for all applicable import duties, taxes, customs charges and other local fees, regardless of whether such charges are displayed, calculated incorrectly, underestimated or not displayed at all during checkout.
The absence of an estimated charge at checkout does not mean that no duties or taxes will apply and does not release the customer from their responsibility to pay any charges imposed by the relevant authorities or carrier.

By placing an international order with Dennis Luxe Jewellery, the customer acknowledges and accepts responsibility for any applicable import duties, taxes and customs-related charges associated with the delivery of their order.

Invoices

Customers are entitled to receive an invoice for all purchases made from Dennis Luxe Jewellery. Invoices will be provided electronically and/or printed following payment confirmation.

By placing an order, the client acknowledges and accepts all the above conditions.